1. Who we are
DeliverX Global provides assisted international shipment booking, coordination and milestone tracking services from Bangladesh. Questions about this policy can be sent to info@deliverxglobal.com.
2. Information we collect
- Account and business details, including name, email, phone number, company and account type.
- Sender, pickup and receiver information needed to assess and fulfil a shipment, including names, phone numbers, addresses and destination details.
- Package information, including contents, weight, dimensions, declared value, service choice and special handling instructions.
- Quote, booking, tracking, support and communication history.
- Basic technical and security information generated when you use the website, such as authentication sessions and service logs.
3. How we use information
We use information to review requests, prepare quotes, coordinate pickup and delivery, support customs and carrier processes, create tracking records, communicate shipment milestones, respond to support requests, prevent misuse, maintain records and meet applicable operational or legal requirements.
4. Receiver information
If you provide another person’s information, such as a receiver’s name, phone number or address, you confirm that you are authorized to provide it for the shipment and that the person can reasonably expect DeliverX and its delivery partners to use it for that purpose.
5. When we share information
We may share only the information reasonably needed with carriers, freight and warehouse partners, pickup and delivery providers, customs or public authorities, technology providers that operate our service, and professional advisers. We do not sell customer or receiver personal information.
6. International processing
International shipping requires information to be processed in origin, transit and destination countries. Those countries may have different privacy rules. We limit shared information to what is reasonably needed for the requested service.
7. Retention
We keep information for as long as needed to manage the request or shipment, resolve disputes, maintain business and customs records, prevent fraud and meet applicable obligations. When information is no longer reasonably required, we aim to delete or anonymize it.
8. Security
We use access controls, encrypted connections and role-based permissions intended to protect information. No online service can guarantee absolute security, so please avoid putting payment credentials or unnecessary sensitive information into free-text fields.
9. Your choices
You may ask us to correct account or shipment information, request a copy of information associated with you, or request deletion where retention is not required for an active shipment, recordkeeping, dispute or applicable obligation. We may need to verify your identity before acting.
10. Cookies and sessions
The customer and staff portals use essential browser storage and authentication tokens to keep users signed in and protect access. We may later add privacy-conscious analytics and will update this policy if our practices materially change.
11. Children
DeliverX services are intended for businesses and adults arranging legitimate shipments. They are not directed to children.
12. Contact and updates
Contact info@deliverxglobal.com or WhatsApp +880 1961-165474. We may update this policy as our services change and will publish the updated date on this page.