1. Service model
DeliverX provides assisted shipment booking, logistics coordination and milestone tracking. Submitting a form creates a request for review; it does not by itself create a confirmed shipment or guarantee acceptance, price, pickup or delivery.
2. Confirmation
A shipment is confirmed only after DeliverX reviews the information, accepts the request and issues a tracking reference or written confirmation. We may request identification, commercial documents, additional package information or payment before acceptance.
3. Customer responsibilities
- Provide complete and accurate sender, receiver, address, contact, package, value and customs information.
- Have authority to ship the goods and to provide the receiver’s information.
- Use suitable packaging and disclose fragile, restricted, hazardous, high-value or regulated contents.
- Provide invoices, permits, identification or other documents reasonably required for pickup, customs or delivery.
- Do not submit illegal, dangerous, prohibited, counterfeit or misdeclared goods.
4. Quotes, charges and duties
Website examples and initial quotes are estimates unless DeliverX confirms otherwise in writing. Final charges may change because of verified weight or dimensions, remote-area service, duties, taxes, customs decisions, storage, return, re-delivery, insurance or information that was incomplete when quoted. The customer is responsible for agreed charges and any duties or taxes assigned to the sender under the confirmed service.
5. Pickup and delivery estimates
Pickup windows, transit times and estimated delivery dates are targets, not guarantees. Customs review, weather, carrier operations, inaccurate information, receiver availability and events outside reasonable control may cause delays. We will provide the latest recorded milestone available to us.
6. Tracking
Tracking shows recorded operational milestones and is not live GPS location. Public tracking intentionally excludes names, phone numbers and full addresses. A missing or delayed update does not necessarily mean the shipment has stopped moving.
7. Restricted and refused shipments
DeliverX or a delivery partner may refuse, hold, return or dispose of a shipment when reasonably necessary for safety, security, customs, sanctions, legal compliance or because the shipment differs materially from its declaration. Additional resulting costs may be charged where permitted.
8. Cancellation, return and refund
Contact DeliverX promptly to request cancellation. Whether cancellation or a refund is available depends on whether pickup, carrier booking, documentation or other paid work has started. Customs charges, carrier fees and completed services may be non-refundable. Any approved refund will be documented with the related request or invoice.
9. Loss, damage and insurance
Report visible loss or damage promptly and keep the packaging, documents and photographs. Carrier terms, declared value, purchased insurance and applicable law may affect available compensation. Declared value is not automatically insurance. Ask DeliverX about coverage before confirming a high-value shipment.
10. Accounts and access
You are responsible for protecting your sign-in credentials and activity under your account. Notify us if you suspect unauthorized access. We may suspend access or a request to protect customers, the service or delivery partners.
11. Privacy
Our Privacy Policy explains how we handle customer, sender and receiver information.
12. Limits and disputes
To the extent permitted by applicable law, responsibility for a shipment may be limited by the confirmed carrier service, declared value, insurance and written agreement. Nothing in these terms excludes rights or responsibilities that cannot lawfully be excluded. Please contact us first so we can investigate and attempt to resolve a concern.
13. Applicable law and changes
These terms are governed by applicable laws of Bangladesh unless a confirmed written service agreement says otherwise. We may update these terms as services develop; the date above identifies the current version.
14. Contact
Email info@deliverxglobal.com or WhatsApp +880 1961-165474.